Terms & Conditions
Conditions of Use:
It is the sole responsibility of you, the Buyer, to: Ensure that any and all, State or Local, laws or ordinances regarding the purchase, possession or use of any products obtained from TGR Enterprises, Inc. / Brass Stacker™ are adhered to; determine the suitability of any product for specific use and to manage their firearm in a safe manner. DO NOT order any item if it is prohibited in your area! CAUTION! Improper installation or use of any of the products obtained from TGR Enterprises, Inc. / Brass Stacker™ may result in damage to property, severe injury, or loss of life. Installation of parts or accessories should only be performed by qualified persons such as a licensed gunsmith or armorer. Disassembly of firearm, installation or removal of parts or accessories, reassembly of firearm, and testing should be performed in accordance with the firearm manufacturer’s instructions. Check for proper fit and function before firing. If for any reason products do not fit or function properly, discontinue use immediately. Always practice proper FIREARM SAFETY and ensure firearm is UNLOADED when installing or removing parts or accessories.
TGR Enterprises, Inc. / Brass Stacker™ and/or its employees are not liable for any injury, loss of life, or damage to property that may result in conjunction with the use any product obtained from TGR Enterprises, Inc. / Brass Stacker™. No liability is expressed or implied for damage or injury as a result of the installation or use of any of the products obtained from TGR Enterprises, Inc. / Brass Stacker™.
TGR Enterprises, Inc. / Brass Stacker™ reserves the right to change or modify product design/specifications without prior notice. Acquisition of any TGR Enterprises, Inc. / Brass Stacker™ manufactured product constitutes your agreement not to reverse engineer, copy or disclose any proprietary product design features.
TGR Enterprises, Inc. / Brass Stacker™ accepts telephone Credit Cards orders. You may order using a Credit Card or PayPal via our web site. Telephone orders are also accepted for payment with personal check (your order will not ship until payment has cleared) or money order.
Credit Card processing through eBizCharge/Century Businees Solutions will first request from the issuing bank an “Authorization-Only” for the amount of your order. Your bank will then place a temporary hold on that amount. Next, your address and CVV information will be verified. If approved, your authorization will be converted to a “Sale” and your card will then be charged. If your address or CVV does not match that on file with the cardholders issuing bank, the transaction will be “Denied” and not converted to a “Sale”. You may notice the “Authorization” amount(s) (depending on the number of attempts made) in your credit card activity. These are only “Authorizations” and your bank will eventually release the temporary hold on that amount. Time of release is up to your credit cards issuing bank but typically happens within the next business day.
TGR Enterprises, Inc. / Brass Stacker™ does not accept orders for items we do not have in available inventory.
Domestic: We currently ship ONLY to the 50 States. We do not, at this time, ship to U.S. Territories, APO/FPO/DPO addresses. We do not ship to any mail, package or freight forwarders.
International: We are NOT shipping to Canada, Australia, or New Zealand due to extreme delays with customs. We cannot, at this time, ship to any other foreign countries – Please Do Not Ask!
General Shipping Information: Leather products are made to order & currently have a 2-week backlog. We make every effort to ship any machined product within 3 business days.
You will receive a tracking number in the Shipping Confirmation email that will be sent when your package enters the mail stream. We ship USPS 1st Class and Priority Mail which typically provide 2-3 days domestic service. Please be aware of the USPS holiday schedule. Our normal business hours are M-F, 8-5 ET, closed on weekends and holidays. ***All leather products are handmade and produced only when an order is received. The normal shipping lead time for leather is two weeks. However, lead times can sometimes be as much as three weeks depending on leather availability and other factors.
Returns & Exchanges:
TGR Enterprises, Inc. / Brass Stacker™ will accept non-warranty returns or exchanges within 30 days of receipt. All returns are subject to a 15% re-stocking fee for all machined components and a 25% re-stocking fee for all custom-made leather products. Re-stocking fees will be charged via the original payment method. All exchanges are subject to any associated shipping costs. Shipping cost will be charged via the original payment method. To receive a full credit refund (less shipping) or be eligible for exchange, items received must be in an undamaged, sellable condition. Items must be packaged appropriately for return shipping. Buyer is responsible for all return shipping fees.
TGR Enterprises, Inc. / Brass Stacker™ warrants our own products against manufactures defects for the life of the product. (ISMI™ Springs are have a 12 month Replacement Warranty.) Due to the nature of, and expected usage environment for, leather and neoprene products are excluded from our 100% Lifetime Warranty. Warranty DOES NOT cover return of unwanted product. Warranty is void if product is disassembled or damaged. TGR Enterprises, Inc. / Brass Stacker™ reserves the right to repair, replace, refund purchase price, or issue credit on any warranty claims. Warranty is limited to the replacement or repair of the original part or accessory obtained from TGR Enterprises, Inc. / Brass Stacker™ only. Installation of aftermarket or replacement parts or accessories may or may not void firearms Original Equipment Manufacture’s warranty. Warranty only applies to the original purchaser & It is the responsibility of the customer to provide proof of purchase.
Our products are designed for use with other OEM products and we have made every reasonable effort to ensure that our products function properly. Please afford us the opportunity to address any issues you may have with our product by contacting us at any of the following:
TGR Enterprises, Inc. / Brass Stacker™
26 Charity Lane
Candler, North Carolina 28715
Copyright 2017 TGR Enterprises, Inc. All rights reserved.